Marks and Spencer Announces New Round of Store Closures

Marks and Spencer has outlined another 17 stores earmarked for closure in its latest round of restructuring. The new closures are part of an overhaul which will see 100 stores shuttered by 2022 as the retailer reorganises its high street presence. When complete, the restructuring will leave M&S with fewer stores and a focus on better locations along with an anticipated growth in online ordering.

A total of 1045 staff will be impacted by this latest round of closures but are involved in consultation talks with the brand. According to a Yahoo news report, over 80% of the 1891 workers already impacted by earlier store shut downs have been moved elsewhere within the business and are employed in other roles.

Its like for like sales figures last week showed a 2.2% drop but don’t factor in new stores.

Read the full story here: https://www.bbc.co.uk/news/business-46876749

Voice search use and trust dropped in 2018 says new study

A study has found that both voice search trust and use declined in 2018 – signalling  that consumers may be falling out of love with talking to their devices rather than typing on them.

Conducted in both 2017 and 2018, “How Popular is Voice Search” was carried out by HigherVisibility and polled 2000 mobile device users in the USA. The results found that casual voice search had declined, with the percentage of users turning to their voice assistant once per week falling from 27% to 21%.

More consumers say they ‘never’ use voice search today too, up from 29% in the 2017 survey to 40% in 2018. Motivations have also changed, with those who perform voice searches now saying they primarily opt to do so for speed, rather than previously turning to the medium thanks to its ease of use.

Read the full story here: https://econsultancy.com/voice-search-study-usage-trust-declining/

Samsung looks to grow India market share

Samsung says it hopes to double the volume of online sales it transacts in India with the launch of three new budget phones. India is the second largest mobile market in the world – something Samsung expects to get a much stronger foothold in when it rolls out its trio of M-series budget smartphones at the end of this month. The phones have been designed for India’s millennials and will be used to fuel online sales growth in the region.

Read the full story here: https://www.retailgazette.co.uk/blog/2019/01/samsung-launch-3-budget-smartphones-double-online-sales-india/