The Video Library stores your product videos and transcodes them into multiple streaming renditions so they play reliably at any connection speed. Vendably handles the transcoding, thumbnail extraction, and CDN hosting automatically after you upload a file.
How to upload and manage videos
- Go to Content > Video Library in the main navigation.
- Select the product you want to add a video to, then choose Upload video.
- Vendably accepts MP4, MOV, and AVI files up to 600 seconds (10 minutes) in length. It validates the format and duration on upload and rejects files that do not meet these requirements.
- Vendably queues the video for transcoding. The video shows a Processing status while transcoding is in progress.
- Once processing completes, the renditions and thumbnail are available. You can download any rendition or delete the video from the product's video detail view.
What Vendably does automatically
After a successful upload, Vendably:
- Validates the file format and duration.
- Transcodes the video into three renditions: 1080p, 720p, and 480p, for adaptive playback.
- Extracts a thumbnail image from the video.
- Stores the original and all renditions on Vendably's CDN and serves them from stable CDN URLs.
Transcoding runs as a background job. Renditions are not available immediately after upload; the time required depends on the file size and duration. The video detail view displays the current processing status.
Troubleshooting
Video still showing as Processing: transcoding is a background job and larger or longer files take more time to process. Check the status on the video detail page; it updates automatically. If a video has been processing for an extended period without completing, contact support with the video ID.
Upload rejected: check that the file format is MP4, MOV, or AVI and that the duration is under 10 minutes (600 seconds). The upload error message will indicate which requirement was not met.
Renditions missing after processing completes: if the video status shows as completed but one or more renditions are absent, refresh the page. If renditions are still missing, contact support with the video ID so the transcoding job can be investigated.