Vendably handles billing through Stripe. Your invoice history is available at /billing/invoices/ and shows both draft and paid invoices.
Your invoice list
The invoices page shows a paginated list of your invoices. Each entry includes the invoice status (draft or paid). Draft invoices are ones that have not yet settled; paid invoices are confirmed charges.
Invoice detail
Opening an invoice shows its detail view. This includes the subscription, the price charged, and customer information. The invoice detail view does not show payment-retry or dunning status. If a payment is past due, that status appears on the billing overview, not on the invoice detail.
The Stripe customer portal
For actions beyond reading your invoices, use the Stripe customer portal. The link to it is available from billing. Through the portal you can:
- Download a PDF copy of any invoice
- Update your card or payment method
- Manage your subscription
Invoices sync from Stripe, so what you see in Vendably reflects your Stripe account. See Upgrading or changing your plan for details on plan and tier changes.
How to find and download an invoice
- Go to
/billing/invoices/to see your invoice history. - Open an invoice to view its detail (subscription, price, and customer information).
- To download a PDF or update payment details, open the Stripe customer portal from billing.
Troubleshooting
An invoice you expect is not showing yet. Invoices sync from Stripe and may take a moment to appear after a payment is processed. Refresh the page and check again shortly.
You need a PDF copy of an invoice. Open the Stripe customer portal from billing and download the invoice from there.
You need to update your payment card. Use the Stripe customer portal link from billing to change your payment method.